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General Information

At Brisbane Private Hospital we understand that our patients need as much information as possible about your stay with us.


Brisbane Private Hospital has both private and shared rooms each with an ensuite.

Our rooms all have personal bedside televisions, radio, telephone and nurse call facilities.

Local phone calls are free of charge.

Automatic Teller Machine (ATM)
There is an ATM located on the ground floor near the Hudsons Coffee shop.

Location

For admissions to the Brisbane Private Hospital Day Surgery Unit, please present at the hospital reception located on Level A.

Before your procedure

On arrival to the unit you will be asked to wait in our waiting area.

Your personal items will stay with you until you go to theatre, they will then be stored safely.

It is important that you do not bring any valuables with you on admission.

A member of the nursing staff will finalise your admission and you will be asked to change into your theatre garments and a dressing gown.

All of your relevant health history will be obtained during this process. We will also require the current details of your next of kin to ensure that someone is available to transport you home when you are discharged.

Patients are admitted according to the order of the theatre list, not necessarily in the order that they arrived to the unit.

After your procedure

Following your procedure you will be transferred to the recovery unit where you will be given time to recover post-surgery.

If your procedure requires an overnight hospital stay, your personal items will be transported to your room.

Our nursing staff will monitor your post-operative recovery. Your doctor may request that you stay in the unit for a minumum of two hours post-procedure if you have had a general anaesthetic. Once you have been reviewed by your doctor, our nursing staff, you are welcome to the leave the unit. Please note you must have a responsible adult accompany you home and stay with you overnight after discharge.

Your doctor will inform you of your discharge date.

Kindly ensure that you have made arrangements for transport following discharge. Should you have any concerns please do not hesitate to contact our staff for assistance.

Upon discharge

Please ensure that you collect all of your possessions when you leave the ward. Please also check with the nursing staff if you need to take any medications or x-rays with you when you leave.

When you are ready to leave the ward please advise the nurse or ward receptionist who will complete your discharge documentation.

Medications

Your medications may change while you are in hospital. It is imperative that you are aware of exactly what your medication regime will be upon discharge.

Our pharmacist will provide you with all the information that you will require, such as correct dose and times of medications. At the doctor's or pharmacist's discretion you may be provided with medication discharge profiles.

These are provided when there has been numerous changes made to your medication regime or if you are unsure of your regime.

This service is available to all DVA patients.

Clinical Care Coordinators

The Brisbane Private Hospital Clinical Care Coordinators provide an “end to end” experience for our patients.

This starts with the Clinical Care Coordinator completing your preadmission assessment.

The Coordinator will then review you post-operatively and ensure that timely and effective discharge planning arrangements are in place.

The Clinical Care Coordinators will also be a key point of contact for your family members to ensure they are involved in and well informed regarding your plans for discharge.

The Clinical Care Coordinator will attend to a follow up phone call to ensure that all has gone according to plan.

Brisbane Private Preadmission service aims to provide nursing contact with most patients before they are admitted to the hospital.

This service allows the hospital to gather important information about each of our patient’s individual needs, based on their medical history, and allows the hospital adequate time to prepare for each patient’s admission.

It also provides patients with the opportunity to ask questions about their hospitalisation and prepare for their discharge home.

Feedback received from patients about this service has been overwhelmingly positive.

The well being and care of our patients is of the utmost importance to us.

We aim to make your stay as comfortable as possible and to ensure your speedy recovery.

Please let us know if there is anything that we can do to improve your stay.

There are a number of support services available within hospital to assist you and your family during your admission.

These include:

  • Clinical Care Coordinators
  • Stomal therapist
  • Wound consultant.

Chaplains of all denominations and faiths make regular visits to the hospital.

To comply with new privacy legislation, you will only be visited by a pastoral care representative if you have elected to disclose this information during the admission process.

Arrangements for special visits can be made on request through the nurse caring for you.

Brisbane Private Hospital is recognised by all major health funds.

Please contact your health fund prior to admission to ensure that you do not have any restrictions to your cover, are financial and have served all applicable waiting periods.

Your health fund will also be able to advise you of any excess or co-payments that you may incur.

All out of pocket expenses will need to be paid prior to, or on admission. The following payment methods are accepted:

  • Credit card (1.5% surcharge for Visa and MasterCard, 3% surcharge for AMEX)
  • Cash
  • Bank cheque

Prior approval will be sought for compensable patients i.e. WorkCover and some Department of Veterans' Affairs.

Patients with no private health insurance are also welcome at Brisbane Private Hospital. Please contact the hospital for an estimate of the cost of your procedure.

It is important to note that you may incur out-of-pocket expenses from any of the following during your stay:

  • Allied Health
  • Pharmacy
  • Pathology
  • Imaging or x-ray
  • Surgeon, physician or anaesthetist
  • Prosthetics or consumables not covered by your fund.

Smoking is banned at all Queensland public and private hospitals and health facilities, and for five metres beyond their boundaries.

The legislation, which was introduced on January 1, 2015, is the Health Legislation Amendment Bill 2014 to Part 8 of the Amendment of Tobacco and Other Smoking Products Act 1998.

These no smoking laws apply at all times, and to all staff and patient residential areas on healthcare facility land, and include the use of all smoking products, including regular cigarettes and devices commonly known as electronic cigarettes (e-cigarettes). The laws cover:

  • Land on which any Queensland Health Hospital and Health Service provides health services, including hospitals, community health centres, health clinics, rehabilitation centres and residential aged care facilities
  • Land on which a private health facility (private hospitals and day hospitals) provides services.
Enforcement

The laws are enforced by Queensland Health environmental health officers and public facility authorised officers.

Patients, staff or visitors smoking in smoke-free areas may be given a warning to stop smoking, or be asked to move beyond the five metre smoke-free buffer if they wish to continue smoking.

On-the-spot fines apply for breaches of the tobacco laws.

Find out more

Call 13 QGOV (13 7468)


Your hospital admission will be arranged by your doctor who will inform you of the day and the time you need to come to hospital.

On your admission day, please go to the main reception desk located close to the main entrance of the hospital on Level A.

After your admission has been registered by our reception team you will be transferred to an appropriate admission area. In this area you will often meet with your Anaesthetist and be prepared for your surgery. You will go directly from here to the operating theatre.

If you are having day surgery, you will return to this area. If you are staying with us overnight or for a few days after your operation you will be transferred to your ward after surgery.

You may be admitted to the hospital on the day prior to surgery if your Doctor believes this to be important.

Please note that if you are being admitted for reasons other than surgery or in some surgical cases you will be admitted directly to your room.

Brisbane Private Hospital has a Department of Veterans' Affairs (DVA) Liaison Officer who regularly visits DVA patients, please don’t hesitate to contact staff to arrange a visit.

Documentation

  • Fully completed hospital forms and any letters or reports from your doctor
  • Health insurance membership details
  • Medicare card
  • Pension card*
  • Health care card*
  • Prescription record card*
  • Pharmaceutical entitlement card*
  • Safety net card*
  • Department of Veterans' Affairs card*
  • Workers compensation approval letter*.

* If applicable.

Current medications

Please bring all of your current medications in the original packaging or dosette boxes i.e. pills, tablets, inhalers, injections, ointments, creams, vitamins or homeopathic medicines.

Other items

  • Any of your relevant x-ray or ultrasound films
  • Personal nightwear including slippers
  • Toiletries if staying overnight i.e. soap, shampoo, toothpaste
  • Shoes with non-slip soles and low heels
  • Books, magazines, laptops, iPads, iPods etc.

The hospital does not accept responsibility for the loss or damage of valuable items such as jewellery, video cameras or cash, brought into the hospital by patients or their visitors.

Our Assistance

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